Terms and Conditions

Terms and Conditions

These terms and conditions apply to all purchases made through the website of Lila London, located at Aelbrechtskolk 45B, 3025 HB, Rotterdam, and can be reached via info@londonlila.com.

1. Applicability

By placing an order, you agree to these terms and conditions.

2. Product Information

We make every effort to describe the products correctly and provide up-to-date information. However, typographical errors or inaccuracies may occur.

3. Ordering and Payment

Orders will be processed after receiving full payment. Available payment methods may vary by country. Customers should verify which payment methods are available for their location.

4. Processing and Delivery

• Processing time: 1-3 business days

• Shipping time: 3-7 business days (depending on location)

• Shipping is directly handled by our supplier in China.

5. Returns and Cancellations

Please refer to our separate return policy for all terms.

6. Liability

We are not responsible for loss or damage during shipping if tracking indicates the package has been delivered. Always check the provided address carefully.

7. Intellectual Property

All content on the website (texts, photos, logos) is the property of Lila London and may not be used without permission.

8. Complaints Procedure

Complaints can be submitted in writing via info@londonlila.com. We aim to respond within 5 business days.

9. Governing Law

These terms and conditions are governed by Dutch law.