Shipping and Delivery

Shipping and Delivery

We aim to deliver your order as quickly and accurately as possible. This document provides all the information about our shipping and delivery policy.

Processing Time

Orders are processed within 1 to 3 business days. Once your order has been shipped, you will receive an email with tracking details.

Delivery Time

The average shipping time is 3 to 7 business days, depending on your location. Please note that delivery may be delayed during busy periods or due to customs procedures.

Shipping Method and Origin

All orders are shipped directly from our supplier in China. As a result, customs duties may apply, depending on the destination country.

Shipping Costs

Shipping costs will be displayed at checkout. These are based on the weight, destination, and chosen shipping method.

Responsibility for Shipping

  • If tracking information indicates that the package has been delivered, responsibility lies with the customer.

  • Please check your address carefully; errors must be reported within 24 hours of placing the order.

For any questions regarding shipping, please contact us at info@londonlila.com.

FREE SHIPPING

Enjoy free shipping with Royal Mail with full Track & Trace across the United Kingdom!

30-DAY MONEY BACK GUARANTEE

We offer a 30-day return period. If you’re not completely satisfied, you can return your item within 30 days — no questions asked.

SECURE CHECKOUT

Enjoy peace of mind at checkout. At Lila London, we accept secure payments through credit cards and Shopify Payments, making your shopping experience simple and protected.